Support
We’re here to help if something doesn’t go to plan. Most questions can be answered quickly using the information below.
Quick answers
How do I return a power bank?
Push the Power Bank firmly back into the station and remember to return the Power Bank within 48 hours.
When do I get billed?
You are billed after you return the Power Bank to the station. Manage your time accordingly.
My phone isn't charging
Check for any obstruction and restart your phone. If charging still doesn’t start, return the power bank within 10 minutes. You will not be charged.
Can I take it with me?
You can take it with you and use it while you move around the venue. Return the power bank to the same station before leaving the venue to end the rental.
Quick answers
How do I return a power bank?
Push the Power Bank firmly back into the station and remember to return the Power Bank within 48 hours.
How fast is the charge?
Our Power Bank supports fast charging up to 22.5W. Your device automatically takes the fastest speed it supports.
My phone isn't charging
Check for any obstruction. Try unlocking or restarting your phone. If charging still doesn’t start, return the power bank within 10 minutes and you will not be charged.
Can I take it with me?
You can take it with you and use it while you move around the venue. It’s designed to be carried while your phone charges. Return the power bank to the same station before leaving the venue to end the rental.
Frequently Asked Questions
Billing & Charges
When does billing start?
Billing starts once the power bank is released from the station and payment authorisation is completed.
When does billing stop?
Billing stops as soon as the power bank is returned to the station and successfully docked.
How are charges calculated?
You receive 10 minutes free, then billing continues hourly, with a daily cap applied automatically.
Is there a maximum charge?
Yes. Charges are capped at £7 per 24 hours, for a maximum of 2 days.
Why was I charged?
Charges apply when the power bank is kept beyond the free period or not returned within the rental window.
What happens if I don’t return the power bank?
If the power bank is not returned within 48 hours, a £35 replacement fee is charged. This covers the cost of the unit and is not a penalty.
Common Issues
My power bank isn’t charging my phone
Try another cable or ensure your phone is properly connected. If the issue continues, return the power bank within 10 minutes to avoid being charged.
The cable isn’t working
Check all cable ends are fully inserted. If faulty, return the unit within the free period and take another.
I can’t return the power bank
Ensure the power bank is fully inserted into the slot. If the station doesn’t respond, try another nearby station or contact support.
The station isn’t responding
Please contact support and include the station location. Do not leave the power bank without docking it.
I returned it but was still charged
If the system didn’t register your return correctly, contact support and we’ll review the station logs.
Returns & Responsibility
How do I return the power bank?
Insert the power bank back into any available slot at the station. Once docked, your rental ends automatically.
Can I return it to any station?
Yes, as long as it’s within the Plugd network (where available).
What if I lose the power bank?
A £35 replacement fee will be charged if the unit is not returned within 48 hours.
What if the power bank is damaged?
If the unit is returned damaged or unusable, it may be treated as a non-return.
What happens if I keep it too long?
After 48 hours, the system will automatically apply the replacement fee.
Can I get a refund?
Refunds are only issued in cases such as system errors or confirmed faults. They are not issued for late returns or misunderstandings of pricing.
Still need help?
Power Bank Rental Company
Venues
Power Bank Rental Company
Venues
Contact
Want to get in touch?
© BeeSeen Labs Ltd T/A Plugd 2026 - All Rights Reserved.